Human Services Department's Response to COVID-19

SENIOR & ADULT SERVICES:

Services are being PROVIDED as usual. If you are in need of immediate assistance, please call the Area Agency on Aging’s 24-hour Senior Help Line using the following contact information:

• Local Calls: 602-264-4357
• Toll Free: 1-888-264-2258
• TTY: 602-241-6110

EARLY EDUCATION:

Head Start and Early Head Start programs are suspended until further notice. However, each program is still accepting applications from Maricopa County residents. If you submit an application during this time, HSD staff will reach out to you when classrooms are re-opened. To learn more about our early education programs and submit an online application, click here.

HOME IMPROVEMENT:

Home Weatherization, Home Rehabilitation, and Lead Safe programs are suspended until further notice. However, each program is still accepting inquiry forms from Maricopa County residents. If you submit an inquiry form during this time, HSD staff will reach out to you via phone when programs resume activities.

To submit an inquiry form for the Home Weatherization and Home Improvement programs, click here Version OptionsHuman Services Department’s Response to COVID-19Headline.

To submit an inquiry form for the Lead Safe program, click here Version OptionsHuman Services Department’s Response to COVID-19Headline.

***ADDITIONAL MARICOPA COUNTY NOTICES & RESOURCES***

ARIZONA TOGETHER

Launched by Governor Doug Ducey, ArizonaTogether.org is an all-in-one Arizona resource guide created to provide essential information to residents and businesses during the COVID-19 pandemic. On ArizonaTogether.org, you can find:

• An extensive list of resources for residents including, but not limited to:
  • Financial Assistance
  • Employment Resources 
  • Childcare Assistance
  • Foodbank and School Meal Locations 
  • Healthcare Locations
  • Help with Utilities
  • Help for Homeowners
• Available business resources, such as financial support; 
• Volunteer opportunities that support Coronavirus relief efforts; 
• Information on how to donate to the AZ Coronavirus Relief Fund; and 
• COVID-19 information. 

STATE AGENCIES

Arizona Department of Economic Security (DES)

DES is continuing to provide critical services such as Unemployment Insurance, Short-Term Crisis Services, Child Care Assistance, Mortgage Assistance, and Cash, Medical and Nutritional Assistance. To learn more about these services, please click here.

In light of COVID-19 mitigation strategies, please do not visit DES offices to apply for Unemployment Insurance (UI). Instead, you can apply for UI from the safety of your home by submitting an application online or by calling 1-877-600-2722. For more information about Unemployment Insurance, please visit www.azui.gov. 

COMMUNITY LEGAL SERVICES

Community Legal Services is a non-profit law firm dedicated to increasing fairness in the civil justice system. Community Legal Services is continually seeking ways to make COVID-19 related information and the Cares Act easier for Arizona residents to understand. This includes information pertaining to tenants who are facing eviction and have a right to remain in their unit due to circumstances related to the COVID-19 public health crisis.

Tenant Notice for Postponement of Eviction 
Please click on the above link for fillable forms and tips for tenants affected by COVID-19 to request a postponement of eviction from landlord.

For additional information from Community Legal Services, please visit https://clsaz.org/covid-19/ or call 1-800-852-9075 (Monday-Friday: 8:00 am-3:00 pm).

UTILITY SERVICES

ARIZONA PUBLIC SERVICE (APS):

A Temporary Customer Support Fund has been established for APS residential customers by providing a $100 credit for residents experiencing a financial hardship due to the COVID-19 pandemic. Income or crisis verification documentation will not be required. 

For assistance, please contact APS Customer Care Center at:
Phoenix Metro Area: 602-371-7171
Cities & Communities Outside Phoenix: 800-253-9405

SALT RIVER PROJECT (SRP):

SRP will not be disconnecting customers during the COVID-19 pandemic and is waiving late fees during this time. If you are experiencing difficulties paying your electric bill during this time, please contact SRP as soon as possible.

For assistance, SRP can be contacted 24/7 at 602-236-8888.

SOUTHWEST GAS CORP.:

Southwest Gas Corp. is suspending disconnections indefinitely.